Shipping policy

Shipping Method - India

• We provide free shipping for all prepaid orders within India.

• A shipping fee of ₹200/- is applied to all Cash on Delivery (COD) orders.

• COD is available for all orders above ₹999/- and below ₹5,000/-

• All prices listed are inclusive of GST.

Delivery Schedule

• Our courier partner is equipped to deliver shipments between Monday and Saturday (excluding Public Holidays) from 10 AM to 6 PM.

• Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.

• To ensure smooth communication, please provide your correct phone number & email address with every order.
  

Tracking Information

• Once your package is dispatched, you will promptly receive an email containing your tracking information.

• While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.

Contact Information

For any further assistance or inquiries regarding your order, please do not hesitate to contact us at hello@yourmaven.co

Return Process

Items can be returned within 15 days of receiving them.

If the received item is damaged, inform our customer care team within 48 hours along with pictures/videos of the item.

Contact our customer care team, and we will arrange a return shipment for you. Please note that returns will only be picked up from the original delivery address.

Returns will only be accepted if the product is returned in its original box/packaging with our invoice.

The products should be in new or unused condition without any scratches, marks, or damage.

Refunds will be processed to the customer's bank account after the returned item is inspected.

If these requirements are not met, Maven reserves the right to refuse the return request.

EXCHANGE POLICY 

We do not have an exchange/replacement policy. Unwanted items can be returned according to the return policy. Please place a new online order for the correct product.

For further assistance, please call our customer care number +91-9999925250 for quick resolution between 10 AM to 6 PM, Monday to Saturday, or email us at hello@yourmaven.co